Privacy Policy

Last updated: 1 January 2024 · [Legal entity — pending]

1. Data controller

[Legal entity — pending] (hereafter "we", "the Controller") is responsible for the processing of personal data collected through this website. Contact: hello@lumerisio.com.

2. Data we collect

We collect only the data you provide directly:

• Contact form submissions: name, email address, and message content.
• Order inquiries: the above, plus product and quantity information.

We do not use tracking cookies, analytics scripts, or third-party advertising pixels. The shopping cart is stored in your browser's localStorage and is not transmitted to our servers.

3. Purpose and legal basis

Your data is processed solely for the purpose of responding to your inquiry or fulfilling your order. The legal basis is the performance of a contract (Article 6(1)(b) GDPR) and your consent where applicable.

We do not use your data for marketing without your explicit opt-in. We do not sell or share your data with third parties except as required for order fulfilment (e.g. a shipping carrier receiving a delivery address).

4. Retention

Contact form data is retained for up to 12 months or as long as necessary to resolve the inquiry. Order data is retained for the period required by applicable accounting and consumer law.

You may request deletion of your data at any time by emailing hello@lumerisio.com.

5. Your rights (GDPR)

If you are a resident of the European Economic Area, you have the following rights:

• Right of access: to obtain a copy of the personal data we hold about you.
• Right of rectification: to correct inaccurate data.
• Right of erasure: to request deletion of your data ("right to be forgotten").
• Right to restriction: to limit how we use your data.
• Right to data portability: to receive your data in a machine-readable format.
• Right to object: to object to processing based on legitimate interests.

To exercise any of these rights, contact us at hello@lumerisio.com. We will respond within one calendar month.

6. Security

We take reasonable technical measures to protect your personal data from unauthorised access, loss, or disclosure. This website is served over HTTPS. Contact form submissions are transmitted securely.

7. Third-party services

This website loads fonts from Google Fonts. Google may collect IP address data when your browser requests these resources. Refer to Google's privacy policy for details.

No other third-party scripts, pixels, or trackers are loaded on this website.

8. Cookies and localStorage

This website does not set cookies. The shopping cart uses your browser's localStorage API, which stores data locally on your device and is not accessible to us. You can clear this data at any time through your browser settings.

We may set a single functional preference stored in localStorage: your selected language. This is a functional necessity and does not constitute tracking.

9. Children

This website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us for immediate deletion.

10. Contact and complaints

For any questions regarding this privacy policy or your personal data, contact us at hello@lumerisio.com.

You have the right to lodge a complaint with your national data protection authority. In Belgium: APD / Autorité de Protection des Données, dataprotectionauthority.be.